Thursday, April 12, 2018

Service outage on Apr 12, 2018

Hello there,

We had received multiple reports regarding the service outage from 5 AM this morning (UTC time). Unfortunately, we didn't react in time, and it caused our service down until 11 AM.

We checked and fixed our cron dispatching servers, and the service has been working fine since then. We replaced, upgraded and added more dispatching servers with the updated software to make sure this won't happen again. We also had our microservices monitored closely so we can react faster.

We already rerun your missing cron executions to make sure your important tasks are performed at least once today.

We are sorry for the inconvenience that caused.

As a token of our apology, we have added a credit of 10% of your account plan price (e.g. $5 for Platinum accounts) to your account balance.

If you encounter any problem with SetCronJob, please let us know ASAP.

Best regards,
Nguyen An Thuan.

3 comments:

  1. As a token of our apology, we have added a credit of 10% of your account plan price (e.g. $5 for Platinum accounts), and you can use it to renew your account for about one month.

    => why just for one month? I won't need to renew it my membership until October... Why don't you leave the credit until it's used?

    ReplyDelete
    Replies
    1. Hi,

      The credit is added to your account balance. When you update/renew your account plan, it'll be processed automatically.

      Delete