Today we experienced connectivity issues from 10:27 UTC to 12:47 UTC, and that caused our server unreachable from the outside. The backend cron processors were still partially functional.
The service is up and running again now. All the missing cronjob executions are rerun once (to make sure important cronjobs e.g. backup are better executed late than never).
As a compensation for the down time, we're sending 10% of your plan price to your account balance. For example, Silver account ($10 / year) will get $1 compensation, and Gold account ($20 / year) will get $2 compensation. It's worth about 36 days of service. You can check your account balance at Account > Overview.
That account balance will be automatically calculated and used when you upgrade/renew your account.
We're sorry for the inconvenience that caused, and we're working on improving our service so it won't happen again.
Thank you for understanding and using our service :-)
Nguyen An Thuan.